关于在smokingpipes上网购的经历

chencham

2009/9/29 前前后后下单1周多了居然没看见任何物品被寄出的消息，决定去信询问
Dear Smokingpipes,

Could you advice on the shipping ID, so that I can know when I will get them（Order Number 91363 & Order Number 91610).
.

Thanks,
Frank


2009/9/30 Smokingpipes Customer Service 给的答复居然是50g tins of Full Virginia Flake,缺货

Hi Frank,
We are out of stock on the 50g tins of Full Virginia Flake, I have refunded your credit card for $6.21 and released the order so that it will ship for you. Sorry for any inconvenience. It should ship out for you tomorrow.....
Mark Pluta
Customer Service


2009/10/1 不行这样的解释心里不舒服，去信讨说法


Thanks for your response.About the out of stock tobacco why do not you to contact me early. So that Order 91363 delay four working days when it ships

2009/10/1 Smokingpipes Customer Service 生气居然找借口说他们的backorder出了问题

There was a problem with our backorder system and it was not notifying us correctly, if it had, I would have contacted you immediately. I contacted you as soon as I was made aware of the backorder.

2009/10/1 居然不道歉，再我看来就是狡辩
No excuse.your backorder system had something issue that is your company problem.I just need your company service and attitude.

2009/10/1 Smokingpipes Customer Service
It has been corrected, so there will be no further problems on backordered products in the future. I do apologize for the delay in you being notified of the backorder, now that we have identified the problem, we have it corrected to expedite all future orders. When you place your next order with us, I would be happy to add in a tin of tobacco of your choice for your troubles.

2009/10/1结束终于看到了为此事给的正式道歉和下次再下订单给的草，
Hi Mark:

Accept your apologize and thanks for your service.

Good Today

Frank

独立的马

赞一个!!! 凡事就应该讲个理, 不争反而让人小瞧了.

pandafan

smokingpipes網站如果你購買煙草數超過庫存量
之前碰到的經驗是...在你點選數量時系統會主動告知現存數量
所以蠻有可能是系統出了問題
不見得是他們找藉口
個人已經在該網站訂了10來次煙草
並沒有碰過樓主的問題
大概是運氣比較好吧

p-51d

国庆那天在SP下单，线上支付。2号那天发EM说SG的共和国没货了，余下的草由于量不大，所以订单取消。3号那天发EM说已经退款了。虽然不很开心，不过还能接受。

decoupler

我在今年初向这家网站买东西，结果货来的时候少了一件，但是包裹被邮局打开过，可能是邮局检查时漏了或暗杠掉，不过我还是给他们发信通报这个事情，并老实说我也不确定是不是他们的问题，结果下一次订货他们就把货补给我了。
感觉老美做生意很讲信誉，并且以相信客户为前提，不像国内网购，有什么问题就要有证据，有了证据还要辩解甚至耍赖。。。。