From: Pete Zaring <<SNIP>@esper.com>
Subject: Re: Re: Knoxville Cigar Company - Customer Complaint
To: <SNIP>@<SNIP>rograph.net
I have gone ahead and refunded a total of $<SNIP>to
<SNIP> credit card that is everything but the
shipping.So, please let me know when she gets the
package and we can then go in and charge here for the
tobacco.If not then at least she did not pay
anything for the tobacco and we just lost that money.
I hope you can see that we are trying to straighten
out everything.We don't normally have any troubles
like this but it did seem than many things happened
all at once.I hope this clears up everything else at
this time.I have responded to everyone and we had
one more order yesterday that told us he was shorted
on his tobacco and I sent out the shorted amount
yesterday as well.I believe all is taken care of.I
did fill out this form already at the post office but
like I said they will not do anything about it.So, I
won't waist any more of our time or yours doing this
again.
Thanks,
Mark
=====
Your Complete Internet Tobacconist
www.knoxcigar.com
Knoxcigar之前email提到原银奉还，现在只退还货款，不退还邮费。。。
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Delivery-date: Mon, 27 Oct 2003 14:23:05 -0500
“I am saying I will refund the whole amount to the customer that said they did not get the package”
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Delivery-date: Tue, 28 Oct 2003 14:28:31 -0500
“I have gone ahead and refunded a total of $XX.XX to XXXX credit card that is everything but the shipping.”
-----
猫小姐，您是否可以接受？ 各位
今天收到了包裹一支斗和一罐煙草(好快)
斗大了一號煙草雖然又寄錯了但是還好是同一牌子
我不想抱怨我也不想告訴Mark
我只覺得好笑與不可思議 真的啼笑皆非 Date: Wed, 29 Oct 2003 15:47:57 +0800
From: <SNIP>@<SNIP>rograph.net
To: Pete Zaring <<SNIP>@esper.com>
Subject: Re: Knoxville Cigar Company - Customer Complaint
Dear Mark,
Thanks for clearing up all the misunderstanding.
I've make an verbal agreement with <SNIP> that she'll email both you
& me if she received the package.
I've get feedback from Joseph that he have received the package,
the pipe is of the wrong size, and a wrong tin of tobacco, anyway he's
willing to accept it and close his issue.
For curiosity sake, did all this mess came from the same country? Was
the order place at around the same period?
This conclude my involvement between you and your client.
Regards,
Arthur
Wednesday, October 29, 2003 15:39:25(GMT +8)
mailto:<SNIP>@<SNIP>rograph.net
--
Wednesday, October 29, 2003, 3:28:29 AM, you wrote:
PZ> I have gone ahead and refunded a total of $<SNIP> to
PZ> <SNIP> credit card that is everything but the
PZ> shipping.So, please let me know when she gets the
PZ> package and we can then go in and charge here for the
PZ> tobacco.If not then at least she did not pay
PZ> anything for the tobacco and we just lost that money.
PZ> I hope you can see that we are trying to straighten
PZ> out everything.We don't normally have any troubles
PZ> like this but it did seem than many things happened
PZ> all at once.I hope this clears up everything else at
PZ> this time.I have responded to everyone and we had
PZ> one more order yesterday that told us he was shorted
PZ> on his tobacco and I sent out the shorted amount
PZ> yesterday as well.I believe all is taken care of.I
PZ> did fill out this form already at the post office but
PZ> like I said they will not do anything about it.So, I
PZ> won't waist any more of our time or yours doing this
PZ> again.
PZ> Thanks,
PZ> Mark
PZ> =====
PZ> Your Complete Internet Tobacconist
PZ> www.knoxcigar.com
可以
我感受到 k 公司的善意, 所以, 我不好意思讓 k 公司再損失郵費,我願意接受, 只是不知道他們要怎麼退我錢及什麼時候退?upshall 大哥,麻煩你幫我轉達, 如果我收到他們"遲來"的煙草,我一定會通知你或他們,我不會去貪便宜的,謝謝你了! upshall 大哥
joseph 大哥! 恭喜你收到煙斗及煙草, 雖然有點讓人跌破眼鏡..... CAT 小姐
其實Mark 是很善良 愛護羽毛的人 只是糊塗一點常常漏寄寄錯
屢錯屢犯
唉真是又氣又好笑
此議題之中 受害者似乎皆為居住台灣人士
可有非此地受害者呢???(除了 義大利人士在ASP反應外)
今日聯絡Roland與小曾二者皆異口同聲 願意放棄求償權但是希望願k 公司能改善寄貨的準確度痛定思痛立志改過則斗民幸甚煙友幸甚
愛之深責之切矣
[此贴子已经被作者于2003-10-29 22:19:00编辑过]
由於Jeseph兄的提示，讓我想到。。。。。
可否由那位仁兄去函Ｋ公司查詢他們寄出的郵包上面是否註明Ｔｏ： Ｔａｉｗａｎ，Ｃｈｉｎａ
果真是這樣的話，很可能那些郵包目前正在中國大陸漫遊中。
記得在歐洲工作時，就曾經發生多起這類的事件。因為一些國家的郵局弄不清中國和台灣的地理位置不同，因此航空郵寄或是陸空聯運時，是將包裹送上[飛往中國大陸的航班]上。。。
[此贴子已经被作者于2003-10-29 23:37:48编辑过]
Stein长老说的没错，有时老外分不清亚洲国家的地理位置，小弟曾经收过标上 Singapore, China 的邮包。
在EBAY上浏览商品，碰到合意的，写信问问细节情况。
回信：对不起，商品不邮中国！
惊讶：不是写着可以发ASIA么？
不解：中国在ASIA？
大惑：你觉得会在什么地方？
。。。。。。。。。。。。。。。。。。。。。
。。。。。。。。。。。。。。。。。。。。。
x x ： SORRY！
释然：还在ASIA就好。